What is the biggest factor in my connection speed?
Since all signals transmitted through a standard dial-up connection are analog, the smallest bit of interference on a telephone line can cause general connection problems. The number one contributing factor to slow connection speeds is weak signal quality on the phone lines and/or background noise on the line. Unfortunately, there is only limited troubleshooting that can accommodate poor line quality. Initialization strings for you modem that slow down connection speeds can sometimes work when background noise on the phone line is causing disconnections.

If you are experiencing a maximum connection speed significantly lower than what both your modem and your ISP's modems support, there is a good possibility that there are old copper wires limiting that connection speed. The maximum connection speed anyone can ever achieve is 54,333 bits-per-second - even if you have a 56K modem.

Telkom only guarantees the minimum data transfer rate at 9,600 bits-per-second or higher. If you are experiencing connection speeds below 9,600 and have gone through extensive troubleshooting, you should contact Telkom and make them aware of your troubles.
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